Flooring Sales Associate

HOME DEPOT CANADA
City: Victoria
Last visit: 2014-10-29
Author's ads: 1

Posted: 2014-10-29

Description:

Job Category

Retail Store OpportunitiesJob Title

Flooring Sales AssociateEmployment Status

Part-TimeDepartment Name

D23 - FlooringLocation

Victoria (Saanich)Province

British ColumbiaIntro Statement

It can be a smile, remembering a name, or maybe even just a wave at the end of the day. Perhaps it's an unwavering desire to know about every product and service found within our walls and on our shelves. But whatever it is for you, we want to empower you to feel confident in unleashing it. Because at the Home Depot, the world's largest home improvement retailer, we know that the difference in our associates is what makes the difference for our customers. Discover how you can help others achieve their home improvement dreams. Apply to work at The Home Depot today.Job Description

Position Purpose:

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to find, inquire, respect, solve and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Position Responsibilities:

We're looking for the type of associates who can tap into their inner orange by:

Actively seek out and offers a friendly greeting to customers in his/her designated department and throughout the store.

Asking open ended questions about customers' projects in order to determine their needs and level of expertise. Be enthusiastic with the customer. When necessary, handle several customers at once

Thanking customers for shopping at The Home Depot

Answering questions about merchandise according to the customers' level of expertise

Escorting customers to appropriate merchandise, regardless of department

Describing features and benefits of merchandise

Explaining the steps needed to complete projects and the products needed

Acquiring beginner product knowledge in adjacent departments

Has knowledge of related HD businesses (i.e. HDCD, Pro Services, etc) and how to best recommend them

Turning over customer to Sales Specialist when needed

Communicating to the Fulfillment and IAs about out of stocks

Resolving customer complaints or involves the appropriate manager to ensure customer satisfaction

Executing daily stock maintenance: all products are signed, displayed, lit and clean

Doing light shelf facing maintenance outside of store power hours

Assisting with minor resets and cross merchandising as necessary (including wing stacks, chip clips, displays and ads)

Ensuring that aisle end caps and counter promotions are clean, presentable. Experience/Knowledge Required:

The kind of orange we're looking for will possess:

Be able to work a flexible schedule including evenings and weekends

Knowledge of and adherence to Home Depot policies and procedures

Exceptional customer service skills

Job Description

Position Purpose:

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to find, inquire, respect, solve and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Position Responsibilities:

We're looking for the type of associates who can tap into their inner orange by:

Actively seek out and offers a friendly greeting to customers in his/her designated department and throughout the store.

Asking open ended questions about customers' projects in order to determine their needs and level of expertise. Be enthusiastic with the customer. When necessary, handle several customers at once

Thanking customers for shopping at The Home Depot

Answering questions about merchandise according to the customers' level of expertise

Escorting customers to appropriate merchandise, regardless of department

Describing features and benefits of merchandise

Explaining the steps needed to complete projects and the products needed

Acquiring beginner product knowledge in adjacent departments

Has knowledge of related HD businesses (i.e. HDCD, Pro Services, etc) and how to best recommend them

Turning over customer to Sales Specialist when needed

Communicating to the Fulfillment and IAs about out of stocks

Resolving customer complaints or involves the appropriate manager to ensure customer satisfaction

Executing daily stock maintenance: all products are signed, displayed, lit and clean

Doing light shelf facing maintenance outside of store power hours

Assisting with minor resets and cross merchandising as necessary (including wing stacks, chip clips, displays and ads)

Ensuring that aisle end caps and counter promotions are clean, presentable.

Experience/Knowledge Required:

The kind of orange we're looking for will possess:

Must fulfill Minimum time in position and performance management code requirements of V2 (or P3 in previous system)

Be able to work a flexible schedule including evenings and weekends

Knowledge of and adherence to Home Depot policies and procedures

Exceptional customer service skills

Closing Statement

Thank you for applying to The Home Depot Canada. If helping people comes to you as naturally as smiling, then our customer-facing career opportunities may be a perfect fit you. Please note applications will only be accepted online and only those candidates under consideration will be contacted. The Home Depot Canada is committed to diversity and is an Equal Opportunity Employer.Last Date to Apply

11/07/2014

Career Level: Experienced

Industry: Retail In-Store

Job Function: Retail In-Store