Contractor Desk Sales Associate

HOME DEPOT CANADA
City: Victoria
Last visit: 2014-10-29
Author's ads: 1

Posted: 2014-10-29

Description:

Job Category

Retail Store OpportunitiesJob Title

Contractor Desk Sales AssociateEmployment Status

Part-TimeDepartment Name

D42 - ProLocation

Victoria (Langford)Province

British ColumbiaIntro Statement

It can be a smile, remembering a name, or maybe even just a wave at the end of the day. Perhaps it's an unwavering desire to know about every product and service found within our walls and on our shelves. But whatever it is for you, we want to empower you to feel confident in unleashing it. Because at the Home Depot, the world's largest home improvement retailer, we know that the difference in our associates is what makes the difference for our customers. Discover how you can help others achieve their home improvement dreams. Apply to work at The Home Depot today.Job Description

Position Purpose: 

Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department. This position also involves acting as a sales associate on the floor including all associated duties (e.g keeping work area clean and organized

Position Responsibilities:

We're looking for the type of associates who can tap into their inner orange by:

Spending a minimum of 25% of time pursuing new business, most of which to be spend on the sales floor, actively prospecting customers already shopping in the store.

Developing one-on-one relationships with Pro customers, providing a familiar face to their customers day in and day out.

Using knowledge of customer's line of business to anticipate their needs.

Using customer FIRST behaviors to ask questions to clarify customer's needs for both products and services (inquire demonstrates effective up-selling, add-on selling and closing techniques to ensure that all customers' needs are met and that the complete project is sold (solve

Maintaining an organized, up-to-date system for profiling and tracking top accounts as well as for developing new ones.

Keeping work area clean and organized.

Follows-up with customers to ensure customer satisfaction and pursues future business.

Partnering with Store Management to resolve outstanding issues.

Striving to meet personal goals (e.g sales, quotes, credit accounts) set by Supervisor as well as the goals of the team.

Creating action plan with Supervisor to develop selling skills.

Delivering sales presentations to potential customers outside of store (e.g work site visits, meetings) only at the discretion of the Supervisor.

Creating customer quotes and processes fax, phone and counter orders quickly and accurately.

Communicating order information to Pullers and Delivery Will Call Coordinators accurately so that the customer's expectations are met and the best possible service is maintained.

Ensuring orders are picked up and delivered by checking customer logbook.

Training and informs Store Associates about the Pro Program and encourages total store involvement.

Experience/Knowledge Required: 

The kind of orange we're looking for will possess:

Ability to work a flexible schedule including evenings and weekends

Excellent communication skills and customer service skills

Knowledge of all policies, procedures and duties related to customer service .Excellent decision making ability and problem solving skills

Job Description

Position Purpose: 

Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department. This position also involves acting as a sales associate on the floor including all associated duties (e.g keeping work area clean and organized

Position Responsibilities:

We're looking for the type of associates who can tap into their inner orange by:

Spending a minimum of 25% of time pursuing new business, most of which to be spend on the sales floor, actively prospecting customers already shopping in the store.

Developing one-on-one relationships with Pro customers, providing a familiar face to their customers day in and day out.

Using knowledge of customer's line of business to anticipate their needs.

Using customer FIRST behaviors to ask questions to clarify customer's needs for both products and services (inquire demonstrates effective up-selling, add-on selling and closing techniques to ensure that all customers' needs are met and that the complete project is sold (solve

Maintaining an organized, up-to-date system for profiling and tracking top accounts as well as for developing new ones.

Keeping work area clean and organized.

Follows-up with customers to ensure customer satisfaction and pursues future business.

Partnering with Store Management to resolve outstanding issues.

Striving to meet personal goals (e.g sales, quotes, credit accounts) set by Supervisor as well as the goals of the team.

Creating action plan with Supervisor to develop selling skills.

Delivering sales presentations to potential customers outside of store (e.g work site visits, meetings) only at the discretion of the Supervisor.

Creating customer quotes and processes fax, phone and counter orders quickly and accurately.

Communicating order information to Pullers and Delivery Will Call Coordinators accurately so that the customer's expectations are met and the best possible service is maintained.

Ensuring orders are picked up and delivered by checking customer logbook.

Training and informs Store Associates about the Pro Program and encourages total store involvement.

Experience/Knowledge Required: 

The kind of orange we're looking for will possess:

Must fulfill Minimum time in position and performance management code requirements of V2 (or P3 in previous system)

Ability to work a flexible schedule including evenings and weekends

Excellent communication skills and customer service skills

Knowledge of all policies, procedures and duties related to customer service .Excellent decision making ability and problem solving skills

Closing Statement

Thank you for applying to The Home Depot Canada. If helping people comes to you as naturally as smiling, then our customer-facing career opportunities may be a perfect fit you. Please note applications will only be accepted online and only those candidates under consideration will be contacted. The Home Depot Canada is committed to diversity and is an Equal Opportunity Employer.Last Date to Apply

11/07/2014

Career Level: Experienced

Industry: Retail In-Store

Job Function: Retail In-Store